WAV Hire FAQs

A wheelchair accessible vehicle (WAV) is adapted with a ramp or lift and a lowered floor so a passenger can travel while seated in their wheelchair. Hiring one gives you all the benefits of an adapted vehicle without the cost of buying — ideal for holidays, appointments, or trying before you buy.

We're based in Herne Bay and deliver across the whole of Kent — including Canterbury, Whitstable, Margate, Ramsgate, Maidstone, Ashford, Dover and Folkestone.

Yes — collection or delivery, whichever suits you. Collect from our Herne Bay base and you're welcome to leave your own car with us for the duration of your hire, then simply swap back when you return the vehicle. Or we'll deliver to your door anywhere in Kent and collect when you're finished.

Yes. Every hire includes a free, no-obligation demonstration when we deliver, and short-term hire is a popular way to try a WAV before buying one. Many customers use us as a genuine try-before-you-buy service.

Our minimum hire period is 3 days, and you can book up to 90 days in a single hire — perfect for holidays, appointment weeks, or while your own vehicle is being repaired.

We recommend booking as early as you can, especially for school holidays and summer weekends. That said, we regularly help with short-notice requests — call us and we'll do our best.

Usually, yes — subject to availability. Just call us before your hire ends and we'll arrange the extension and updated payment over the phone.

Guide prices start from around £49 per day for a small WAV, £59 for a medium, and £69 for a large. All hire fees quoted by us exclude VAT. Your exact quote depends on the vehicle, dates and delivery distance.

Hire is available VAT exempt for qualifying domestic or personal users. VAT is chargeable at the standard rate to any business user, regardless of who uses the vehicle or its adaptations. All hire fees quoted by us exclude VAT — our team will guide you through a simple eligibility declaration when you book.

A refundable security deposit is normally taken before the hire begins, returned promptly after the vehicle is collected and checked. We'll confirm the amount with your quote so there are no surprises.

Fully comprehensive insurance for approved drivers is included in every hire. An insurance excess applies in the event of damage or an accident — the amount is confirmed on your hire agreement before you drive away. An optional Collision Damage Waiver (CDW) is available to reduce the excess for extra peace of mind; just ask when you book.

Every hire includes a mileage allowance of 100 miles per day. If you exceed the allowance, excess mileage is charged per mile at the rate shown on your hire agreement — we'll always make both the allowance and the rate clear up front so there are no surprises.

Yes — breakdown cover is included with every hire at no extra cost. One call to the number provided at handover and recovery is on its way, and if the vehicle can't be fixed quickly we'll work to get a replacement to you so your plans aren't ruined.

Every WAV in our fleet — small, medium and large — can be driven on a standard UK car (category B) licence. We'll always confirm the requirements for your chosen vehicle before you hire.

Absolutely — holiday hire is one of our most popular services. We can deliver to your home before you set off, or arrange hire around airports and holiday destinations. Kent's coast, including Herne Bay itself, is wonderfully accessible by WAV.

Anywhere from 3 to 90 days in a single booking. Shorter hires suit holidays and one-off events; longer hires work well while awaiting a Motability vehicle or after an accident or injury.

You'll need your wheelchair's width, length, and your seated height, plus the combined weight of you and the chair. Each WAV size has different door heights and floor space — our guide to measuring your wheelchair walks you through it, and we always double-check fit before delivery.

Yes — our large WAVs accommodate most powerchairs and scooters. Give us your chair's dimensions and weight when you enquire and we'll match you to a vehicle with certified restraints to suit.

Every vehicle is serviced on schedule, safety-inspected between hires, and the wheelchair restraints and ramps or lifts are checked before each delivery. Longer hires include ongoing maintenance at no extra cost.

Yes — local delivery and collection across Kent is central to what we do. We bring the vehicle to your door, demonstrate everything, and collect it when you're finished. Prefer to come to us? Collect from Herne Bay and leave your own car with us while you're away.

You'll have our direct numbers. Whether it's a question about the ramp, the restraints, or extending your hire, a real person in Herne Bay answers — Monday to Friday 9:30am–4:30pm, with breakdown support around the clock.